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Terms of Service

Section 1: Applicability, Definitions

(1) Naturhaus Lanz GmbH (represented by Olaf Lanz), Gewerbestrasse 8, 72131 Ofterdingen, Germany (hereinafter referred to as “we” or “Naturhaus Lanz Shop”) operates an online store for goods at the website The following general terms and conditions apply to all services between us and our customers (hereinafter referred to as “customer” or “you”) in their version valid at the time of order, unless expressly agreed otherwise.

(2) “Consumer” within the meaning of these terms and conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. “Entrepreneur” is a natural or legal person or a legal partnership with legal capacity, who acts in the exercise of their commercial or self-employed professional activity, whereby a legal partnership with legal capacity is a partnership that has the capacity to acquire rights and incur liabilities.

Section 2: Conclusion of Contracts, Storage of Contract Text

(1) The following regulations regarding the conclusion of contracts apply to orders through our online shop at

(2) Our product presentations on the Internet are non-binding and not a binding offer to conclude a contract.

(3) When an order is placed in our online shop, the following regulations apply: The customer submits a binding contract offer by successfully completing the order procedure provided in our online shop. The order is placed in the following steps:

  1. Select the desired product,
  2. Add products by clicking the corresponding button (e.g. “Add to Cart”, “Add to Basket”, etc.),
  3. Review the information in the shopping cart,
  4. Access the order overview by clicking the corresponding button (e.g. “Proceed to Checkout”, “Continue to Payment”, “Go to Order Overview”, etc.),
  5. Enter/verify address and contact information, select payment method, confirm terms and conditions and cancellation policy,
  6. If the agreed quality of the goods deviates from their usual quality and conditions of use, confirm a negative quality agreement,
  7. Complete the order by clicking the “Buy Now” button. This constitutes your binding order.
  8. The contract is concluded when you receive an order confirmation from us at the provided email address within three working days.

(4) In the event of the conclusion of the contract, the contract is concluded with Naturhaus Lanz GmbH (represented by Olaf Lanz), Gewerbestrasse 8, 72131 Ofterdingen, Germany.

(5) Before placing the order, the contract data can be printed out or electronically secured using the browser’s print function. The processing of the order and the transmission of all information required in connection with the conclusion of the contract, in particular the order data, the terms and conditions, and the cancellation policy, are carried out by email after you initiate the order, partly automated. We do not store the contract text after the contract is concluded.

(6) Input errors can be corrected using the usual keyboard, mouse, and browser functions (e.g. “Back button” of the browser). They can also be corrected by prematurely canceling the order process, closing the browser window, and repeating the process.

(7) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out by email, partly automated. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and that in particular, it is not prevented by spam filters.

Section 3: Subject of the Contract and Essential Characteristics of the Products

(1) The subject of the contract in our online shop is:

  1. The sale of goods. You can find the specific offered goods on our product pages.

(2) The essential characteristics of the goods can be found in the product description. If the agreed quality of the goods deviates from their usual quality and conditions of use, this is explicitly indicated in the product description (negative quality agreement). As far as the customer has given his express consent to the negative quality deviation, this defines the subject of the contract.

Section 4: Prices, Shipping Costs, and Delivery

(1) The prices stated in the respective offers and the shipping costs are total prices and include all price components, including all applicable taxes.

(2) The respective purchase price must be paid before the product is delivered (advance payment), unless we expressly offer payment by invoice. The payment methods available to you are displayed under a correspondingly labeled button in the online shop or in the respective offer. Unless otherwise stated for the individual payment methods, payment claims are due for immediate payment.

(3) In addition to the stated prices, shipping costs may apply for the delivery of products, unless the respective item is indicated as free of shipping costs. The shipping costs will be clearly communicated to you in the offers, if necessary, in the shopping cart system, and on the order overview.

(4) All offered products are, unless clearly indicated differently in the product description, ready for immediate shipment (delivery time: [ Place the value for default_delivery_time_text here ] after receipt of payment).

(5) The following delivery area restrictions apply: Delivery is made to the following countries: Germany.

Section 5: Right of Retention, Retention of Title

(1) You can only exercise a right of retention if it is based on claims from the same contractual relationship.

(2) The goods remain our property until the purchase price has been fully paid.

Section 6: Right of Withdrawal

As a consumer, you have a right of withdrawal. This is governed by our withdrawal policy.

Section 7: Liability

(1) Subject to the following exceptions, our liability for contractual breaches and tortious acts is limited to intent or gross negligence.

(2) We are fully liable for slight negligence in the event of injury to life, body, health, or violation of an essential contractual obligation. If we are in default with performance due to slight negligence, if performance has become impossible, or if we have violated an essential contractual obligation, liability for resulting property and financial damages is limited to the foreseeable damage typical for the contract. An essential contractual obligation is one whose fulfillment enables the proper execution of the contract in the first place, whose violation endangers the achievement of the purpose of the contract, and on whose compliance you regularly rely. This includes, in particular, our obligation to take action and fulfill the contractually owed service, as described in Section 3.

Section 8: Language of Contract

The contract language is exclusively German.

Section 9: Warranty

(1) Warranty is governed by the statutory provisions.

(2) The warranty period for delivered goods is 12 months for entrepreneurs.

(3) As a consumer, you are requested to promptly check the item/digital goods or the service provided for completeness, obvious defects, and transport damage upon fulfillment of the contract and to promptly notify us and the carrier of any complaints. Failure to comply with this requirement will not affect your statutory warranty rights.

Section 10: Final Provisions/Dispute Resolution

(1) German law applies. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the country of habitual residence of the consumer is not withdrawn (favorability principle).

(2) The provisions of the UN Sales Convention are explicitly excluded.

(3) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the location of the provider.

(4) Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die Sie unter finden. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.